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A local Malaysian Odoo team — not a global ticket queue

Odoo support & maintenance services in Malaysia

Is your Odoo buggy, slow, or stuck with no one to fix it? Botspot Infoware gives Malaysian businesses dependable, local Odoo support and maintenance — even if another partner built (or abandoned) your system. We rescue, fix and maintain Odoo so your ERP just works.

Support any Odoo — built by anyone Community & Enterprise, any version MyInvois e-invoicing ready

Free Odoo health check

Tell us what's wrong — get a no-obligation assessment & quote.

No spam — we reply within one business day.

9+
Years with Odoo
100+
Odoo projects delivered
27+
Countries served
33+
Industries served
Local support, real accountability

Odoo's global help desk vs. a local Malaysian Odoo team

Odoo's own support routes you through a global queue and community forums. For a business whose operations run on Odoo, that's not enough. Here's the difference local support makes.

Global ticket queue

  • Generic, region-wide triage
  • No fixed local response time
  • No Malaysian tax / MyInvois help
  • Won't touch another partner's custom code
  • No named engineer who knows your setup

Botspot Odoo support (Malaysia)

  • A local team in your time zone (MYT)
  • Agreed response targets & SLA options
  • MyInvois, SST & MYR compliance know-how
  • We adopt & fix any partner's Odoo
  • WhatsApp, ticket or call — real people
When Odoo stops working for you

Is your Odoo broken, buggy, or left without support?

Most companies only look for support once something breaks — and the partner who set it up has gone quiet. We specialise in rescuing exactly these situations.

Your implementer went silentTickets ignored, calls unreturned — and your business runs on Odoo.
Errors & bugs pile upInvoices won't post, reports are wrong, workflows break after an update.
A failed or half-finished rolloutThe project stalled and you're stuck with a system that doesn't fit.
Stuck on an old versionYou're missing features and security patches but afraid to upgrade.

Rescue my Odoo

No matter who built it

We support any Odoo — even if another partner built it

You don't have to start over. Botspot Infoware adopts and supports Odoo systems set up by any provider, in-house team, or freelancer. We review your setup, document it, fix what's broken, and take over ongoing support and maintenance — so you finally have someone accountable.

✓ Odoo Community✓ Odoo Enterprise✓ Any version (old or new)✓ Self-hosted or Odoo.sh / cloud✓ Custom modules & integrations
Have us take over your Odoo
What's included

Our Odoo support & maintenance services

Complete, end-to-end Odoo support services — every part of keeping your ERP healthy, under one accountable team.

01

Functional support

How-to help, configuration, new workflows, reports and user training across every Odoo module.

02

Technical support

Developer-level fixes, custom module repairs, QWeb reports and API troubleshooting.

03

Bug fixing

Find and resolve errors fast — invoices not posting, broken automations, wrong figures.

04

Server & hosting maintenance

Monitoring, uptime, backups and database health on Odoo.sh, your server or our hosting.

05

Performance optimization

Tune a slow Odoo — queries, large data, heavy reports — so it stays fast as you grow.

06

Security & updates

Security patches and safe Odoo updates that keep you protected without breaking workflows.

07

Customization & integration

Adjust modules and connect third-party apps via Odoo integration & APIs.

08

Version upgrade & migration

Move safely from an old Odoo version to the latest, with data intact and minimal downtime.

Prevention over firefighting

Odoo maintenance that prevents problems

Good Odoo maintenance keeps your ERP fast, secure and reliable — so you're not paying for emergencies. Our Odoo maintenance management runs on a regular monthly or quarterly schedule, with a clear log of everything we check and fix.

  • Routine health checks & system monitoring
  • Security patches and Odoo version updates
  • Database backups & recovery readiness
  • Performance tuning for speed at scale
  • Module & integration compatibility checks

Reactive support vs. planned maintenance

Most Odoo problems are preventable. Pairing on-demand support with planned maintenance means fewer breakdowns, fewer surprises, and an ERP your team can rely on every day.

  • Odoo support — fix issues fast when they happen
  • Odoo maintenance — stop most issues before they start
  • One partner — accountable for both
See support plans
Flexible engagement

Odoo support plans that fit how you work

From the occasional fix to a fully managed ERP, pick the level of cover you need. Every plan is quoted to your setup — get a free assessment for exact scope and response times.

Pay as you go

On-demand support

For occasional issues & small changes.

  • Fix bugs & make changes as needed
  • No long lock-in to start
  • WhatsApp / ticket / call access
  • Ideal for stable, light-touch Odoo
Get a quote
Most popular Monthly retainer

Managed Odoo support

For teams with no in-house Odoo expert.

  • Monthly support hours + maintenance
  • Proactive checks, updates & backups
  • Priority response targets
  • One accountable team for everything
Get a quote
AMC + SLA

Annual contract

For businesses that need guaranteed cover.

  • Annual maintenance contract (AMC)
  • Agreed SLA & response/resolution times
  • Scheduled Odoo maintenance management
  • Roadmap & upgrade planning
Get a quote
Who we help

Odoo support built around your situation

Whatever brought you here, the goal is the same: a reliable Odoo and a team that answers.

Orphaned by your partner

Your original implementer is unresponsive or gone. We adopt your Odoo and give you accountable, ongoing support.

No in-house Odoo team

Lean teams that need on-call functional and technical help without hiring a full ERP department.

Need an AMC / SLA

Want predictable, contracted support and maintenance with agreed response times? We'll structure a plan.

On an old Odoo version

Stuck on a legacy version? We maintain it safely and plan a smooth upgrade when you're ready.

ManufacturingRetail & eCommerceDistribution & LogisticsServicesWholesale & TradingConstructionHealthcare

Odoo support tuned for Malaysian businesses

Most Odoo support comes from abroad. We support Malaysian companies in your working hours and understand the local rules your ERP has to follow — so compliance and day-to-day operations stay smooth.

Talk to a Malaysia Odoo expert
MyInvois e-invoicingSet up & support for LHDN/IRBM MyInvois e-invoicing in Odoo.
SST & local taxCorrect SST handling, tax codes and statutory reporting.
MYR & multi-entityMulti-currency, multi-company setups for Malaysian groups.
Local hours & languageSupport in MYT, in English & Bahasa Malaysia.
WhatsApp-firstReach us the way Malaysian teams already work.
NationwideKL, Penang, Johor & beyond — remote-first, on-site when needed.
Why Botspot Infoware

Why choose Botspot Infoware for Odoo support

An Official Odoo Partner that rescues, fixes and maintains Odoo — fast, clear and accountable for the long run.

Official Odoo Partner

Certified Odoo expertise across implementation, customization, integration and support.

Fast, real responses

WhatsApp, ticketing or a direct call — you reach a real Odoo person, with agreed response targets.

We rescue any Odoo

Built by someone else or half-finished? We document, fix and take over without a rebuild.

End-to-end Odoo team

From a quick fix to dedicated Odoo developers, scale up or down as needed.

Your data stays safe

Backups, controlled access and careful change management protect your live business data.

Built to grow with you

As your business scales, we keep Odoo aligned — new modules, integrations and optimisation.

Proven across industries

Trusted by businesses that run on Odoo

From manufacturing to retail and distribution, our team has supported Odoo across procurement, CRM, inventory, manufacturing, invoicing and accounting.

ATC Chains India Pvt. Ltd.

Industrial Chain Manufacturing

Multi-plant operations were running on spreadsheets. Botspot implemented Odoo Community with barcode-enabled inventory tracking, multi-warehouse dispatch, quality control and vendor automation.

  • 60% fewer procurement delays
  • 40%+ fewer production & dispatch errors

Bookabox.com

Storage Unit Rental · Germany

Double bookings, missed renewals and no occupancy visibility. Botspot built on Odoo Enterprise with custom rental-subscription modules, smart hardware integration and a mobile app.

  • 80%+ fewer operational errors
  • 70% less accounting workload

Team C Creations

118 Subway Franchise Stores · USA

Monthly payroll took four days with manual attendance. Botspot migrated 118 stores to Odoo Enterprise with a full multi-company structure.

  • 4 days → 6 hrs payroll time
  • 90% fewer attendance errors
  • 80% better reconciliation
Transparent & flexible

What affects your Odoo support cost

No two Odoo setups are the same, so we quote to your needs instead of a one-size price. A few things shape the cost:

Number of users & modules — how much of Odoo you run and how many people depend on it.
Community vs Enterprise & version — older or heavily customised systems need more care.
Customisations & integrations — custom modules and third-party links add scope.
Plan & response time — on-demand help vs a managed retainer or guaranteed-response AMC.

Get a clear quote — free

Share your Odoo setup and we'll send a free health check and a transparent quote. No pressure, no obligation.

Get my free quote
Questions

Odoo support FAQs

Will you support an Odoo that another partner built?
Yes. We regularly adopt Odoo systems built by other partners, freelancers or in-house teams. We review and document your setup, fix outstanding issues, and take over ongoing support and maintenance — you don't have to rebuild anything.
What's included in Odoo support and maintenance services?
Functional support, technical/developer support, bug fixing, server & hosting maintenance, performance optimization, security & updates, customization & integration, and version upgrades — delivered on-demand or as a managed plan.
Do you offer AMC-based Odoo support with an SLA?
Yes. Our annual maintenance contract (AMC) bundles scheduled Odoo maintenance management with agreed SLA response and resolution times, so critical issues are prioritised and your team always has a partner on call.
Is this the same as the Odoo Maintenance module?
No — and it's a common mix-up. The Odoo Maintenance module tracks upkeep of physical equipment. Our Odoo maintenance services keep your Odoo ERP itself healthy — updates, security, backups, performance and bug fixes.
What's the difference between Odoo support and ERP maintenance and support?
They overlap. Odoo support is help when something needs fixing or changing; ERP maintenance and support also covers the proactive side — updates, security patches, backups and monitoring. We provide both as one service.
Do you provide ongoing ERP system support or just one-off fixes?
Both. Engage us for a single issue, or set up an ongoing ERP system support plan with regular maintenance so nothing falls through the cracks.
How fast do you respond, and through which channels?
We support clients via WhatsApp, a ticketing system and direct calls during Malaysian business hours, with priority response on retainer and AMC plans.
Can you help us upgrade from an old Odoo version?
Yes. We maintain legacy versions safely and plan migrations to the latest Odoo when you're ready, so you regain features and security without disrupting daily operations.
Get unstuck today

Get dependable Odoo support in Malaysia

Tell us what's wrong with your Odoo. We'll run a free health check, show you what it takes to fix and maintain it, and give you a straight quote.